Two-way WhatsApp over the Meta Cloud API — sending, receipts, inbound, alerts, and media.
LiveAgentPro sends and receives WhatsApp through each agency's own Meta WhatsApp Cloud API number.
Setup #
In Agency Settings, enter your Phone Number ID and
access token, and set a webhook verify token. Point Meta's webhook at
/whatsapp/webhook. Delivery and read receipts flow back over that webhook.
Sending #
Send individual messages from a contact or the inbox, or in bulk to a segment.
Messages use templates with {{variable}} placeholders
resolved from the host's latest stats.
Receiving #
Inbound replies are ingested into the Conversations Inbox. Inbound media (images, audio, documents) is downloaded and attached to the message; HTML is sanitized for safe display.
Automated alerts #
Several scheduled messages can go out over WhatsApp:
- Tier proximity — when a host hits ≥ 80% of the next compensation tier.
- Goal achievement — when a host hits their monthly diamond target.
- Birthday — a greeting on the host's birthday.
- Event reminders — 24 hours and 1 hour before an event.
Group replies #
Replying into WhatsApp group threads is built but gated behind a feature flag
(WHATSAPP_GROUPS_ENABLED, off by default) while the Meta Groups send payload is
finalized.