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Messaging

Message Templates

Reusable message bodies with variable placeholders resolved from host data.

Templates are reusable message bodies you can send over WhatsApp or email, manually or from a campaign.

Variables #

Templates support {{variable}} placeholders that are filled from the host's latest stats and profile at send time. Common variables include:

  • {{first_name}}
  • {{diamonds}}
  • {{hours}}
  • {{valid_days}}
  • {{month}}

…and more. The renderer pulls the most recent values for each contact, so the same template personalizes per recipient.

Email templates #

Templates can carry a subject for email sends. A step in an onboarding sequence references a template, and the step is skipped automatically if the contact lacks the channel that step needs.

Number formatting #

Localized number formatting is handled for you — for example, Brazilian Portuguese renders decimals with a comma (10,50). See Localization.