Localization

LiveAgentPro is fully localized in English, Spanish, and Brazilian Portuguese.

Supported locales #

en, es, and pt_BR. All user-visible text comes from language files, so the admin panel, the host portal, and this documentation are all available in the three languages.

How a locale is chosen #

Staff set their language on their profile. Hosts set theirs on the Settings page of the host portal. Either way the choice is saved on the record and reused everywhere — it is not a per-session toggle.

Before someone has chosen, the browser's Accept-Language is used as a starting point. It never overwrites a choice that has already been made.

These docs use the language in the URL (/docs/{locale}/...) with a language switcher in the header.

Notifications #

In-app notifications and mobile push notifications are rendered in the recipient's language at the moment they are sent, not the language of whoever triggered them.

Platform emails are the exception: they are English only today — the host portal invitation and staff invitation among them.

Number formatting #

Numbers format per locale — notably, Brazilian Portuguese uses a comma decimal separator (10,50) and a period for thousands. Compensation values parse and display accordingly, including in message templates.

Date formatting #

Dates follow the language too. Spanish and Brazilian Portuguese read and write day-first (14/03/2026) with a 24-hour clock; English reads Mar 14, 2026 with a 12-hour clock.

This applies to what you type, not just what you read: a date entered as 14/03/1999 in Spanish or Portuguese is stored as the 14th of March, where it once would have been misread month-first. An entry whose first number could only be a month is left alone, so an American-ordered date is not silently rewritten.

Live time is shown as a duration — 15h 24m in English, 15h 24min in Brazilian Portuguese, 15 h 24 min in Spanish.