Introduction

Welcome to the LiveAgentPro documentation. LiveAgentPro is a multi-tenant CRM for live-streaming talent agencies — the companies that recruit, onboard, and manage hosts who stream on TikTok Live and Bigo Live.

It brings the whole agency workflow into one place: a public application pipeline, contact management, performance tracking, tiered compensation, a points-and-rewards programme, two-way messaging over WhatsApp and email, events and battles, a host self-service portal, and reporting across all of it.

Before you go further: who can buy it #

LiveAgentPro is sold to businesses, and only to businesses with a valid billing address in the United States or Brazil. It is not offered to customers in the European Economic Area, the United Kingdom, or Switzerland. Whoever registers and administers the account must be at least 18 years old, and every host you manage in the product must be at least 18 as well.

If your billing address is somewhere else, LiveAgentPro is not available to you today — please don't spend an afternoon evaluating it first. The full rule is clause 3 of the Terms of Service, and every legal document is published at /policies.

Where the product is today #

LiveAgentPro is pre-launch. These docs describe the current 0.x line, and they are written to tell you where something is limited rather than leave you to find out later. Two limits are worth knowing before anything else.

Performance data is mostly imported, not synced. The number your compensation runs on — diamonds — never arrives automatically, on either platform. TikTok's API gives us follower, following, likes and video counts and nothing else; Bigo has no API integration at all. Diamonds, live minutes, valid days, battles, views and peak viewers all reach LiveAgentPro by CSV import (or, for a month at a time, by typing them onto a statement). If you are hoping to stop handling spreadsheets entirely, read Platform Stats first — it sets out exactly which field arrives which way.

There is no mobile app yet. A host app is planned and not released. Some legal documents already describe it because they were written ahead of it. Everything hosts can do today, they do on the web in the Host Portal — and the points, missions and rewards store are the part of the product that is currently staff-side only, because the host-facing half was built for that app. See Points & Rewards.

One thing that is not a limit, since it is the question most evaluations get to eventually: you can export everything, yourself, at any time. Settings → Export your data builds a zip of every record type on demand, and it keeps working if your subscription lapses. See Exporting your data.

Who uses it #

• Agency staff sign in to the admin panel to manage hosts, messaging, compensation, points, and reporting. Access is controlled per-resource by role.
• Hosts (your talent) use a dedicated portal to see their stats, statements, ranking, events, and messages — no admin access required.

How these docs are organized #

Every page is tagged with the module it belongs to — you'll see the badge at the top of each page and in the sidebar. Use the sidebar to browse by module and the "On this page" rail to jump between sections. Search (top right) filters every page in the current language as you type.

Documentation is available in English, Spanish, and Brazilian Portuguese — use the language switcher in the header. The content matches the app's own three locales.

Where to start #

If you're new, read the Quick Start next — it walks an agency from sign-up through hiring a first host and sending a first message. From there, dive into whichever module you need from the sidebar.

Two pages worth bookmarking: Getting help for how to reach us, and What's New for what has changed and when.