Billing

LiveAgentPro is a subscription product billed per agency through Stripe. Prices are in U.S. dollars and exclusive of tax.

Who can subscribe #

Businesses with a valid billing address in the United States or Brazil. The product is not offered in the European Economic Area, the United Kingdom, or Switzerland, and whoever registers must be 18 or over. This is clause 3 of the Terms of Service. If your billing address is elsewhere, LiveAgentPro is not available to you.

Plans #

	Starter	Pro	Agency
Monthly	$29	$79	$199
Yearly	$290	$790	$1,990
Contacts	200	1,000	Unlimited
Team members	3	10	Unlimited
Storage	1 GB	10 GB	Unlimited
Sub-agencies	—	✓	✓
Bulk WhatsApp campaigns	—	✓	✓
Custom domain & white-label	—	—	✓

Yearly is priced at ten months, so a year costs two months less than paying monthly. Pricing is flat per plan — there is no per-seat charge.

Which limits are enforced today #

Worth knowing before you plan capacity around a plan. The table above is what you are buying and what section 5.1 of the Terms permits us to enforce; the product enforces some of it and not all of it yet.

Limit	Enforced in the product today?
Custom domain & white-label	Yes. The settings are hidden on other plans and refused on save.
Team members	Partly. One "add team member" button is disabled at the limit and explains why; the main invite flow and the setup wizard do not check it.
Contacts	No. Nothing blocks you at 200 or 1,000.
Storage	No. Uploads are not blocked at the limit.
Sub-agencies	No. A Starter agency can create them.
Bulk WhatsApp campaigns	No. A Starter agency can run them.

Treat the unenforced ones as contractual rather than technical. Exceeding them is still exceeding your plan, and we may start enforcing them or ask you to upgrade — so it is not a loophole to build on. Downgrading is also not validated against your current usage, which means you can drop to a plan you are already over.

Trials #

A new agency has no subscription and no trial at registration — you land on the Subscribe page and start the trial from Stripe Checkout.

• 14 days, on any plan.
• A payment method is collected up front, and the first charge happens automatically when the trial ends unless you cancel first.
• One trial per person. An email address that has already administered an account which took a trial is not eligible for another; it goes straight to a paid subscription.

What happens without an active subscription #

An agency needs an active subscription — or a running trial — to use the panel. Without one you are routed to Subscribe if you have never subscribed, or Reactivate if you have lapsed. The host portal and host API stop serving your hosts too.

Exporting your data keeps working while you are lapsed. Settings → Export your data deliberately sits outside the billing gate, so an agency that is otherwise routed to Reactivate can still sign in, build a full zip of every record type, and leave — without paying to reactivate and without asking us for it. See Exporting your data.

After cancellation you have roughly 30 days to export before the account and its contents are permanently deleted. See section 17.3 of the Terms of Service.

Those 30 days are counted from when the subscription actually ends. A failed payment is not the end of a subscription. While Stripe is retrying your card, and after it stops retrying but leaves the invoice open, the deletion countdown has not started. If you pay, nothing was ever counting; if the subscription then ends, the 30 days start from that point.

While a payment is outstanding, you are sent to the reactivation page, which only admins can open. A banner at the top says "A payment for your subscription has not gone through." The page itself says "Your subscription has an unpaid invoice." It usually includes a link, Review invoices and payment method, that opens the Stripe billing portal. The plans are still listed below. None of this wording is about the 30 days.

Managing your subscription #

Only an admin on the account can see or manage billing. From the billing area you can change plan, update your payment method, and cancel — cancelling takes effect at the end of the period you have paid for, and you keep access until then. Stripe events are reconciled back automatically by webhook.

Fees are non-refundable, including for partial periods and downgrades. If you think a charge is wrong, contact us within 60 days before disputing it — see Getting help.