What's New
Notable recent changes to LiveAgentPro.
A running log of notable product changes. Pre-launch, this tracks the current
0.x line; once versions are cut, each release line keeps its own notes.
Conversations & messaging #
- Messages are now organized into multi-party conversations with attributed senders and a chat-style WhatsApp inbox.
- Inbound WhatsApp is ingested with media attachments and sanitized HTML.
- Group replies are built behind a feature flag pending the Meta Groups API.
- Inbound email is deferred; it will be configured per agency (each agency brings its own provider) rather than through a shared platform inbox.
Compensation #
- Statements auto-assign the correct compensation tier on save.
- Tier proximity and goal achievement alerts notify hosts over WhatsApp and in the portal.
Documentation #
- This public, multilingual documentation site launched (English, Spanish, Brazilian Portuguese).