Glossary
Key terms used throughout LiveAgentPro.
Agency #
The tenant — a talent agency. All data belongs to an agency, and each agency has its own subdomain, settings, and billing.
Contact / Host #
A talent record. "Host" is the live-streamer; "Contact" is the underlying record.
Platform details #
A host's per-platform profile (TikTok or Bigo): status, platform ID, start date, assigned recruiter, and sub-agency.
Platform stat #
A weekly performance snapshot (diamonds, live minutes, valid days, followers, etc.) for a platform connection.
Diamonds #
The platform's virtual-gift currency; the primary performance and compensation metric.
Delta #
The change in a stat between the two most recent periods — used to target improving or declining hosts.
Compensation plan / tier #
A tiered pay structure; each tier's condition tree decides who qualifies and what they earn.
Statement #
A host's monthly rollup of performance and pay, with its compensation tier applied automatically.
Conversation / Channel / Participant #
A channel is a persistent message line (a number or group); a conversation is a session within it; participants are the people in a thread.
Sub-agency #
An optional grouping of hosts and staff beneath a parent agency.