Onboarding Sequences
Multi-step welcome flows that fire automatically when a host is hired.
Onboarding sequences are automated, multi-step message flows that run when a new host joins — so every hire gets a consistent welcome.
Defining a sequence #
A sequence (AgencyOnboardingSequence) is an ordered list of steps
(AgencyOnboardingStep). Each step has:
- a channel (WhatsApp and/or email),
- a delay in hours after the previous step,
- a reference to a reusable message template.
How it fires #
When an application is accepted and creates a brand-new contact, the sequence dispatches automatically. Steps send in order, spaced by their delays.
Channel skipping #
If a step targets a channel the contact doesn't have (for example, an email step for a host with no email address), that step is skipped — the rest of the sequence still runs.