Live Agent Pro Host Terms of Use
Effective Date: July 22, 2026 Last Updated: July 22, 2026
1. Who's Who
These Host Terms of Use ("Host Terms") are an agreement between you — a live-streaming creator ("host" or "talent") — and Pelton Solutions LLC, a Michigan limited liability company doing business as Live Agent Pro ("Live Agent Pro," "we," "us").
Two different organizations are involved in your use of this platform, and it matters which one does what:
- Your agency is the talent agency that manages you. Your agency subscribed to Live Agent Pro, invited you to the host portal and mobile app, decides what information about you goes into the platform, awards your points, runs your missions, and fulfills your rewards. Your relationship with your agency — including any pay, commissions, or contract between you — is governed by your agreement with your agency, not by these Host Terms.
- Live Agent Pro (Pelton Solutions LLC) builds and operates the software: the host portal, the mobile app, your login, and the records your agency keeps in the platform.
By accepting a portal invitation, creating a password, logging in, or using the mobile app, you agree to these Host Terms. If you do not agree, do not use the portal or the app — talk to your agency instead.
Our Host Privacy Notice explains how your personal data is handled and is part of these Host Terms.
2. You Must Be 18 or Older
The host portal and mobile app are only for adults. By using them, you confirm that you are at least 18 years old. If you are under 18, do not use the platform, and tell your agency. We may deactivate any account we believe belongs to a minor.
3. Your Account and Login
Your agency invites you to the platform; you then set your own password. You agree to:
- keep your password and login credentials secret — don't share them with anyone, including agency staff;
- use only your own account, on your own devices;
- tell your agency (or us at hello@liveagentpro.com) right away if you think someone else has accessed your account; and
- accept responsibility for activity that happens under your login.
The mobile app stores a login token securely on your device. Logging out, or removing the app, ends that device's access.
4. Rules for Using the Platform
When using the portal or the app, you agree to:
- provide information that is accurate and yours (for example, your real name, date of birth, and contact details);
- not try to access anyone else's account, another agency's data, or any part of the platform you weren't given access to;
- not use the platform to abuse, harass, threaten, or impersonate anyone;
- not upload content that is unlawful, or content (including photos) that belongs to someone else unless you have their permission; and
- not interfere with the platform — no probing, scraping, overloading, or attempting to break security or rate limits.
If you break these rules, your agency or we may suspend or deactivate your access (Section 10).
5. Points, Levels, Missions, and Rewards
Your agency may run a points program (your agency may call the points "Sparks" or another name), with levels, missions, and a rewards store. Read this section carefully — it explains what points are and, just as importantly, what they are not:
- Points are awarded and administered by your agency, under rules your agency sets. Live Agent Pro only keeps the records.
- Points have no cash value. They are not money, not a gift card, not a stored balance, and not a deposit. They cannot be redeemed for cash, transferred, or sold.
- Points can expire under your agency's rules. Expired points are gone and are not compensated.
- Rewards are offered and fulfilled by your agency, not by us. If a reward is out of stock, delayed, changed, or not delivered, that is a matter between you and your agency. Your agency's staff approve or reject redemption requests.
- If your agency's subscription ends, or you leave your agency, your points balance and any pending rewards are between you and your agency. Live Agent Pro has no obligation to preserve, honor, or pay out points or rewards.
Levels, missions, targets, and similar features are progress trackers configured by your agency and are subject to the same rules.
6. Leaderboards and Rankings
The platform includes leaderboards and a Hall of Fame. Your performance statistics — such as diamonds earned, live time, and your ranking — are visible to other hosts in your agency (scoped to your platform group and, where applicable, your sub-agency). By using the platform, you understand and accept that your peers can see where you rank. If you have concerns about this visibility, contact your agency.
7. Messages and Notifications
Your agency can contact you through the platform by WhatsApp, email, and push notifications — including individual messages, bulk campaigns, birthday greetings, event reminders, and performance alerts. Your conversations with your agency (messages in both directions) are stored in the platform, where agency staff can see them.
To stop messages:
- Push notifications: turn them off in your device settings, or remove the app.
- WhatsApp and email: contact your agency and ask to opt out. Your agency is responsible for honoring your opt-out.
8. No Payment Promises from Us
The platform displays statements, compensation tiers, targets, and payout records. These are records kept for your agency. Any compensation, payout, or reward you are owed is owed by your agency under your agreement with your agency — not by Pelton Solutions. We do not transfer money to hosts, we are not a bank or payment processor for host payouts, and a figure shown in the platform is not a promise by us that you will be paid it.
9. Content You Upload
You keep ownership of the content you upload (such as photos). You grant Pelton Solutions the license needed to host, store, process, display, and transmit that content to operate the service for you and your agency — including generating personalized profile and event photos from templates your agency creates.
Note: generated profile and event photos are designed for sharing and are stored so that anyone with the link can view them. Don't generate a photo you wouldn't want to be publicly accessible by URL.
You promise that you have the rights to anything you upload and that it doesn't break the law or anyone else's rights.
10. Deactivation and Termination
- Your agency controls your access and can deactivate your portal and app account at any time (for example, when you leave the agency).
- We can suspend or deactivate your access if you violate these Host Terms, if we're required to by law, if we reasonably believe your use creates a security or legal risk, or if your agency's subscription ends.
- You can stop using the platform at any time. To have your account removed or your data handled, contact your agency (see also the Host Privacy Notice).
Sections 5, 8, 9, 11, 12, and 13 survive after your access ends.
11. Disclaimers
The platform is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the platform will be uninterrupted or error-free, that stats or statements shown are accurate (your agency and the streaming platforms supply that data), or that any message or notification will be delivered. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.
12. Limit on Our Liability
To the fullest extent the law allows, Pelton Solutions (including its members, officers, employees, and agents) will not be liable to you for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost earnings, lost opportunities, or lost data. Our total liability to you for all claims relating to these Host Terms or the platform will not exceed the greater of (a) the amounts you actually paid us in the twelve (12) months before the claim arose, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow these limits, so parts of this section may not apply to you.
13. Disputes, Governing Law, and Arbitration
Governing law. These Host Terms are governed by the laws of the State of Michigan, without regard to conflict-of-laws rules.
Talk to us first. Before filing any claim, send a written description of the dispute to legal@peltonsolutions.com. We will respond within thirty (30) days, and both sides will try in good faith to resolve it within sixty (60) days.
Arbitration. If we can't resolve it informally, any dispute between you and Pelton Solutions relating to these Host Terms or the platform will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and Consumer Due Process Protocol. You may choose to participate remotely (by phone or video) or in the county where you live; any in-person hearing we request would be in Michigan. You and we each waive the right to bring or join class, collective, or representative claims.
Small claims carve-out. Either of us may instead bring an individual claim in small claims court if it qualifies, and either of us may seek injunctive relief in court to protect intellectual property or stop unauthorized access.
Opt-out. You may opt out of arbitration by emailing legal@peltonsolutions.com within thirty (30) days of first accepting these Host Terms, stating your name, your login email, and that you opt out of arbitration.
For anything not subject to arbitration, you and we consent to the state and federal courts located in Michigan.
Disputes with your agency — about pay, points, rewards, your contract, or your treatment — are between you and your agency and are not covered by this section.
14. Language
These Host Terms are written in English. We may provide Spanish (es) and Brazilian Portuguese (pt_BR) translations for convenience, but if there is any difference between versions, the English version governs.
15. Changes to These Host Terms
We may update these Host Terms from time to time. If we make material changes, we will notify you (in the portal, in the app, or by email) and may ask you to accept the updated terms before continuing. Your continued use after the effective date of an update means you accept it.
16. Contact
For questions about your points, rewards, statements, messages, or your data, contact your agency first — it manages your relationship and your records.
For questions about the platform itself:
Pelton Solutions LLC Attn: Live Agent Pro 101 Rainbow Drive PMB 1624 Livingston, TX 77399
General questions: hello@liveagentpro.com Legal notices: legal@peltonsolutions.com